Terms & Conditions

The seller

Nordhaven Wellness Ltd., Unit 4, Millfield Industrial Estate, Wheatley Hall Road, DN2 4PE Doncaster, Company No. 92091843. Email [email protected], phone +44 0141 687 2187.

The goods

Nordhaven supplies oral multivitamin preparations, food supplements, and dietary nutritional complexes designed to support daily nutrient intake as part of a balanced diet and healthy lifestyle. Product pages describe what is included, the quantity and the form. Photos are illustrative; packaging may differ slightly.

Ordering and contract

An order is placed when you complete checkout. We confirm it by email; the contract is formed when we dispatch the goods. We may refuse an order when stock runs out or the details cannot be verified, and we refund any payment in that case.

Prices and payment

Prices are shown in GBP and include VAT where applicable. Delivery costs are shown at checkout before payment. Accepted methods: Cash on delivery, Bank transfer. We may correct an obvious pricing error before dispatch and offer you to confirm or cancel.

Delivery

Delivery options, timeframes and costs are set out on the Delivery & Payment page. Risk passes to you when the goods are handed over.

Product images and colours

Product photos are taken of the goods we ship. Colours on your screen depend on its calibration, the browser and the light in the room; a small difference in shade is not a defect and is not a ground for a free return or compensation. Dimensions, materials and contents are stated on each product page.

Transfer of risk

The goods are our responsibility until the courier hands them to you or to the person you named at the address you gave. From that moment the risk of loss or damage passes to you. Visible transport damage should be noted with the courier and reported to us within 48 hours.

Returns and warranty

You may return goods within 30 days of delivery as described on the Returns page. In accordance with the Consumer Rights Act 2015, Nordhaven warrants that all delivered goods match their stated description, possess satisfactory quality, and remain fit for their intended purpose as nutritional supplements until the printed batch expiry date, provided factory storage instructions are maintained.

• Customised or personalised orders manufactured to specific customer requirements
• Perishable wellness goods or items with a close expiration date at the time of purchase
• Oral dietary supplements, multivitamin bottles, or capsules with broken safety seals or unsealed protective packaging, excluded on hygiene and health protection grounds
• Goods that become inseparably mixed with other items after physical delivery
• Sealed digital content, downloads, or virtual guides once accessed or downloaded by the purchaser

Liability

To the maximum extent permitted by applicable law, the aggregate financial liability of Nordhaven Wellness Ltd. for any claim arising from order processing or product supply shall not exceed £100 or the total purchase price paid for the specific order. Nothing in these terms limits liability that cannot be limited by law.

Age and use

You must be at least 18 to place an order. Products are to be used as described on the label; they are not a substitute for medical advice.

Governing law and disputes

These terms and conditions are governed by and construed in accordance with the laws of England and Wales, subject to the exclusive jurisdiction of the courts of the United Kingdom. If a dispute cannot be settled by talking to us, it goes to the competent court of the seller's registered address, without prejudice to consumer rights in your country of residence.

Questions about this policy

Write to [email protected] or call +44 0141 687 2187 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Nordhaven Wellness Ltd.

Registered address

Unit 4, Millfield Industrial Estate, Wheatley Hall Road, DN2 4PE Doncaster

Email

[email protected]

Phone

+44 0141 687 2187

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

Company No. 92091843